Shipping & Delivery

PHENO SHIPPING & DELIVERY POLICY 

We offer fast, tracked delivery to customers across the UK, Ireland, and selected international regions. Below you’ll find information about shipping methods, estimated delivery times, and rates. 

 UNITED KINGDOM 

- Shipping Method: Royal Mail Tracked 48 

- Standard Delivery: £4.95 (Free on orders over £75) 

- Delivery Time: 2–3 working days 

- Dispatch Time: Within 1 working day (excluding weekends)

- Tracking: Provided via email upon dispatch 

INTERNATIONAL SHIPPING 

We currently ship to: 

- Europe (Selected EU countries - free delivery on orders over £85)

- North America (USA, Canada) 

- Middle East (UAE, Lebanon, Qatar) 

- Australia & New Zealand 

INTERNATIONAL RATES 

Europe | £11.95 | 2-11 working days (free on orders over £85)

USA & Canada | £15.99  | 6–10 working days 

Middle East  | £15.99 | 6–10 working days 

Australia/NZ  | £15.99 | 7–12 working days 

*Note: Customs duties or local taxes (if applicable) are the responsibility of the customer.* 

 DISPATCH & PROCESSING 

- Orders are dispatched within 1 working day (excluding weekends) 

- Tracking details are sent via email once dispatched 

- Weekend/holiday orders ship the next working day 

UNDELIVERED PARCELS 

If your order is returned due to an incorrect address or failed delivery: 

- We will contact you to arrange redelivery (a re-shipping fee may apply)  

QUESTIONS 

For delivery support or order tracking, please contact: 

info@phenosportswear.com