FAQ
Orders & Shipping
Q: Where do you ship to?
A: We currently ship to the UK, Ireland, and most international locations. If you don’t see your country at checkout, please contact us at info@phenosportswear.com.
Q: How much is shipping?
A:UK tracked 48 hour Delivery: £4.95 (Free on orders over £75)
EU: £11.95 (Free on orders over £85)
International: £15.99 flat rate
Q: How long does delivery take?
A: UK: 2–4 working days
Ireland & EU: 3–6 working days
International: 5–10 working days (depending on destination)
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking link via email. You can also log into your PHENO account to view your tracking information.
Returns & Exchanges
Q: What is your return policy?
A: You can return items within 14 days of delivery if they’re unworn, unwashed, in original packaging, and with tags intact. Please visit our Returns Page or email info@phenosportswear.com to start a return.
Q: Are sale items or underwear returnable?
A: No, sale items, gift cards, and undergarments are final sale for hygiene reasons.
Q: How do I exchange an item?
A: To exchange an item, please return the item for a refund and place a new order for the desired product or size.
Sizing & Fit
Q: How do I find my size?
A: Each product page has a detailed size guide. If you're between sizes, we generally recommend sizing up for compression pieces and sizing down for relaxed fits.
Q: Do your clothes run true to size?
A: Yes, PHENO garments are engineered for performance and fit true to size unless otherwise noted on the product page.
Products & Restocks
Q: Will sold-out items be restocked?
A: We do restock core styles, but limited-edition drops may not return. Sign up for back-in-stock alerts on the product page to be notified first.
Q: Where are PHENO products made?
A: PHENO products are designed in the UK and manufactured in premium, ethical performance factories in Europe and Asia.
Account & Contact
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save favourites, and access exclusive offers.
Q: How do I contact customer service?
A: Reach us anytime at info@phenosportswear.com — we aim to respond within 24 hours Monday to Friday.